News and Events

March 7, 2008

Hudson Hospital employees recently published – recognized for innovative ideas

Carolyn Milbrath , director of Human Resources, wrote an article entitled Creating an Engaging Workplace: Hudson Hospital’s changes are more than cosmetic which was featured in Press Ganey’s Satisfaction Monitor (January/February 2008). The article featured the successes the hospital team experienced in transforming the culture over the last three years through employee feedback, action planning, and the introduction of the Elements of Care and Shared Values. Survey results reflect significant increases in staff satisfaction and staff engagement.

For a copy of the article, contact Carolyn at (715) 531-6015.

Paul Sommers , director of Quality and Mission Effectiveness, developed The Moment-of-Truth (MOT) Patient Satisfaction system which was implemented at Hudson Hospital in 2005. The MOT system is patient-centered by actively involving each patient in his or her own health care evaluation, planning, and continuous quality improvement and offers real-time patient satisfaction and point-of-care customer service. The system, recently evaluated by the Medical Group Management Association (MGMA) Academic Practice Assembly (APA) was awarded the 2008 national “Celebrating Innovations” program award. Paul will present at the national MGMA APA conference in March.

For a copy of the evaluation, contact Paul at (715) 531-6014.

Philip Hughes , manager of Professional Development, was interviewed and featured in The Staff Educator, a newsletter produced by the national HCPro organization providing resources for health care professionals. The article conveyed the importance of

employee education and provided tips and insights for an effective program.

To learn more, contact Philip at (715) 531-6561.

Jennifer Osterbauer , RN, Nursing Care wrote a paper on the hospital’s participation in a national quality initiative entitled Transforming Care at the Bedside (TCAB). Based on this paper, she and Mary Brooks, CRN will present at the national American Organization of Nurse Executives (AONE) conference in April. Hudson Hospital is the only Critical Access hospital in the nation to have been chosen to participate in TCAB.

Hudson Hospital is an independent, non-profit community hospital since 1953, and is located just off Interstate I-94 in Hudson, WI. The hospital campus is designed with the latest technology and amenities to support whole health and healing for patients and their families. Twenty-five private hospital rooms feature private bath, garden views, guest accommodations, room service for patients and guests, and spacious room to relax or visit with family, friends and even the family pet. Hudson Hospital recognizes the important role that family and friends can play in health and recovery, and personalizes a plan of care that works best for the patient and their family. Specialty services include inpatient and outpatient care in rehabilitation, emergency care, orthopaedic care, maternity and birth, surgery, cardiology, and treatment, rehabilitation and medical imaging.

Hudson Hospital , Hudson Physicians Clinic, Hudson Specialty Clinics and numerous other health care providers are conveniently located in the warm and comfortable environment of Hudson Health Campus.

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